Rules and Regulations
 
DOC Quarterly Food Program:
 
Residents of Georgia Correctional Institutions: The items in this catalog are considered Food Quarterly Package items and have been approved by the Georgia Department of Corrections (GDC). Union Supply Direct accepts web, mail, phone and fax orders from individuals on the incarcerated individual’s approved visitor’s list.
 
ORDERING PERIOD: Orders accepted April 10 – May 10, 2024. All orders must be received by Union Supply Direct by May 10, 2024. Orders received after this date will not be processed.
 
Order Limit: A Department of Correction’s incarcerated individual may receive multiple orders up to 15 lbs. (240 ounces) or $100 of product, whichever is reached first. For incarcerated individuals located at the Detention Centers, an incarcerated individual may receive up to 7 lbs. (112 ounces) or $50 of product, whichever is reached first. These max limits do not include shipping fees. For more information regarding order limits please visit our website at GAinmatepackage.com.
 
Ineligible incarcerated individuals: Eligibility to participate in the Food Package Program is determined by facility level. All incarcerated individuals placed in a Tier status are ineligible to participate. Union Supply verifies incarcerated individual eligibility before shipping packages.
 
PRODUCT: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will obtain approval by the Georgia Department of Corrections to substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, personal check or money order (must be domestic, printed in the U.S.) or cash payment through ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. “The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.” There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. Your credit card will be billed upon placement of your order.
 
Card Type: Card will be charged: What happens when your order is placed? Additional Information:
Credit* When order ships There will be a hold on your credit card for the amount of the order. The hold on your card will be removed and your card will be charged at the time the package ships.
Debit* When order ships There will be a hold on your debit card for the amount of the order. A positive balance must be kept in the account until the package ships at which time your card will be charged.
Prepaid* When order is taken Funds are deducted from your card and placed on hold. A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
*We accept major credit/debit cards & prepaid cards with a Visa, Discover or MasterCard logo
 
 
ACE CASH EXPRESS
 
CASH PAYMENT OPTION WITH ACE CASH EXPRESS
*Note: ACE charges a $3.00 transaction fee per payment. Cash payment option may not be available at all ACE locations.
 
ORDER BY PHONE:
Call Union Supply Toll Free: (888)308-6466
After Placing the Order, Tell the Representative You Will Make a Cash Payment.
- They Will Give You a Confirmation Number & Location of Your Closest Ace Cash Express Store.
Go to ACE Cash Express to make the payment. You will need to provide them with the following:
- Confirmation/Sales Order#, Exact Dollar Amount of Order, Incarcerated individual’s Last Name & ID Number.
 
ORDER ONLINE:
Place your order at GAinmatepackage.com
- Upon checkout select payment method: “Cash Payment at Ace Cash Express”.
- Click the store locator link to find your closest Ace Cash Express store.
- Print the order summary page; you will need this when making the payment.
Go to ACE Cash Express to make the payment. You will need to provide them with the following:
- Confirmation/Sales Order#, Exact Dollar Amount of Order, Incarcerated individual’s Last Name & ID Number.
Be sure to keep the receipt provided by ACE Cash Express, for record of your payment. Allow 2 business days for payment to be applied to the order. Full payment must be received by May 10 , 2024 or it will be cancelled. All refunds will be processed by Union Supply Direct and sent to the customer on file for the order. All inquiries regarding your cash payment should be addressed to Union Supply Direct. Customer Service Agents can be reached Toll Free (888)308-6466 M-F 7am – 10pm and Sat. 9am – 3pm (CST).
 
SALES TAX: Sales Tax rates are subject to change at any time.
 
SHIPPING: All orders are subject to a $2.95. Shipping charges are non-refundable.
 
DELIVERY: All packages will be delivered by June 28, 2024. The institutions will distribute the packages accordingly, shortly after their arrival at the facility. Please check out the FAQ section on our website for your loved one’s facility delivery date. All facility delivery dates are subject to change.
 
Returns & Refunds: Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Damaged or defective food and hygiene items will be refunded. Non-food items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
CUSTOMER SERVICE:
Mail: Union Supply Direct, Attn: Customer Service
Dept. 421, P.O. Box 619059
Dallas, TX 75261-9059
 
CUSTOMER SERVICE HOURS:
Monday – Friday 8:00 am – 11:00 pm EST
Saturday 8:00 am – 2:00 pm EST
Toll- Free Phone: 855-247-0563
Toll- Free Fax: 877-857-6219
Email: GAcustomerservice@unionsupplydirect.com
Web: GApackageprogram.com
 
 
 
DOC Property Monthly Program:
 
Ordering Limits & Restrictions: The items in this catalog are considered Property Package items and have been approved by the Georgia Department of Corrections (GDC). Union Supply Direct accepts web, mail, phone and fax orders from individuals on the incarcerated individual’s approved visitor’s list. Catalog items and pricing are good for a 6 month period.
 
Ordering Information: Ordering November 1st, 2023 – April 30th, 2024. Delivery of packages will be scheduled with each facility on a weekly basis. Please check the FAQ’s page at www.GApackageprogram.com for more information regarding delivery.
 
Georgia PROPERTY Package Regulations:
1. Eligible incarcerated individuals may receive one (1) property package per month.
2. Some property items have purchase limits by quantity and time frame limits, please see chart below.
3. Incarcerated individuals’ ability to receive an order will be verified before orders are shipped.
4. GDC allows individuals on incarcerated individual’s approved visitor’s list to place orders.
5. Certain items may be deemed gender specific and can only be purchased for the designated gender.
6. Incarcerated Individuals housed in Georgia Detentions Centers are not allowed to participate in the Property Package Program.
 
Ineligible Incarcerated Individuals: Eligibility to participate in the Property Package Program is determined by facility level. Union Supply verifies incarcerated individuals’ eligibility before shipping packages.
 
Product: All Property Package items must have the item number, quantity, description, and price. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will obtain approval by the Georgia Department of Corrections to substitute with an item of equal or greater value or we will substitute with an alternate item if indicated on your order form. If you do not want us to substitute, please check the box on the order form that states do not substitute and we will happily issue a refund for the item(s). We regret any of these changes and make every effort to ship the proper product that you request.
 
Payment Methods: Union Supply Direct accepts the following forms of payment: credit card, personal check or money order (must be domestic, printed in the U.S.) or cash payment through ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. Your credit card will be billed upon placement of your order.
 
SALES TAX: Sales Tax is required by the state of Georgia. State taxes vary by location of each individual facility. Please see the tax information on the order form for the specific tax rate for your facility. Sales Tax rates are subject to change at any time.
        

Sales Tax

Facility

8%

 Appling Integrated Treatment Facility

7%

 Arrendale State Prison (Lee Arrendale)

8%

 Augusta State Medical Prison

7%

 Autry State Prison (Jimmy Autry)

7%

 Baldwin State Prison

7%

 Burruss Corr. Training Cntr. (Al Burruss)

7%

 Calhoun State Prison

7%

 Central State Prison

6%

 Clyde Phillips State Prison

7%

 Coastal State Prison

7%

 Coffee Correctional Facility

8%

 Dodge State Prison

8%

 Dooly State Prison

8%

 Emmanuel Facility

7%

 Georgia Diagnostic & Classification State Prison (G.D.C.P.)

8%

 Hancock State Prison

7%

 Hays State Prison (Forest Hays, Jr. State Prison)

9%

 Helms Facility (Medical Holding Facility)

8%

 Jenkins Correctional Facility

8%

 Johnson State Prison

7%

 Lee State Prison

7%

 Long Unit

8%

 Macon State Prison

9%

 Metro Reentry Facility

8%

 Montgomery State Prison

6%

 Phillips State Prison (Clyde N. Phillips State Prison)

7%

 Pulaski State Prison

8%

 Rogers State Prison (Richarf Roger SP)

8%

 Rutledge State Prison (Jack T. Rutledge SP)

8%

 Smith State Prison (Donald B. Smith SP)

8%

 Telfair State Prison

7%

 Valdosta State Prison l Valdosta Annex

8%

 Walker State Prison

8%

 Ware State Prison

8%

 Washington State Prison

7%

 West Central Integrated Treatment Facility

8%

 Wheeler Correctional Facility

7%

 Whitworth Women's Facility

8%

 Wilcox State Prison
   
Shipping: Union Supply is required by the state of Georgia to collect sales tax on all orders and shipping fees. Shipping for all orders is $3.95. Shipping charges are non-refundable. Please reference the tax chart provided noting the facility’s tax rate.
 
Returns & Refunds: Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Damaged or defective food and hygiene items will be refunded. Non-food items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
 
Refunds and Cancelations: Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
CUSTOMER SERVICE:
Union Supply Direct, Attn: Customer Service
Dept. 421, P.O. Box 619059, Dallas, TX 75261-9059
Toll Free Phone: 855-247-0563 Toll Free Fax: 310-603-1188
Email: CustomerService@unionsupplydirect.com
Web: GApackageprogram.com
 
ACE CASH EXPRESS:
CASH PAYMENT OPTION WITH ACE CASH EXPRESS
*Note: ACE charges a $3.00 transaction fee per payment. Cash payment option may not be available at all ACE locations.
 
Phone Orders: Tell the Union Supply customer representative that you would like to make an ACE Cash Express payment. The representative will provide you with the information you need to make your ACE cash payment and the location closest to you. The online store locator can be found at http://www.acecashexpress.com/locations.
 
Web Orders: Place your order at GApackageprogram.com. Select payment option “Cash Payment at ACE Cash Express” when you check out. Click the “Store Locator” link to find the ACE Cash Express location closest to you. Print your order summary page to bring with you when you make your payment.
 
Go to the ACE Cash Express store and inform the clerk that you are making a Union Supply payment, provide the Order Reference (Sales Order) Number, Exact Dollar Amount of the Order, Incarcerated individuals ID Number and Incarcerated individual’s Last Name. Make a payment for the exact dollar amount due on the order, plus a $3.00 service fee per payment. Allow 48 hours for your payment to be applied and retain the receipt from ACE Cash Express for record of your transaction. Full payment must be received by April 30th, 2024 or it will be cancelled. All refunds will be processed by Union Supply Direct and mailed to the customer’s address on file for the order.
 
For inquiries regarding your cash payment, call:
Union Supply Direct at 855-247-0563
M-F: 8:00 am – 11:00 pm (CST) & Sat: 8:00 am – 4:00 pm (CST)
 
WARRANTY INFORMATION
Some items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service. These addresses have been listed below for your convenience.
Casio Products Technical Support
1-800 634-1895
Repair information
1-800 706-2534
Authorized Service Center: Digitron Electronics
7801 Telegraph Rd. Suite D, Montebello, CA 90640
323-887-0777
 
  
 
Muscogee County Prison General Package Program:
 
ORDERING PERIOD: Family, Friends, Residents of Muscogee County Prison. Orders accepted September 1, 2023 – February 28, 2024. All orders must be received by Union Supply Direct by February 28, 2024. Orders received after this date will not be processed.
 
MINIMUM ORDER: $20
 
PRODUCT: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will obtain approval by the Muscogee County Prison to substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, personal check, facility check or money order (must be domestic, printed in the U.S.) or cash payment through ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay. There There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. Your credit card will be billed upon placement of your order.
 
LAYAWAY: The Layaway Program is for friends and family only. Family and friends (“you”) can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you.
 
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
 
By Mail: Send all payments to: Union Supply Direct, Attn: Layaway Plan Dept. 99, P.O. BOX 619059, Dallas, TX 75261-9059. (Offender Name & Number Must Accompany Each Payment.) *Now accepting: Money Order, Personal Check, Visa, MC and Discover payments.
 
By phone: Call our Customer Service agents toll free at (888)308-6466 M-F 7AM-11PM & SAT 8AM-4PM (EST). PAYMENT PLAN: Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full.
 
REFUNDS AND CANCELLATIONS: If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $7.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid. Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
SHIPPING: All shipped orders will be charged $7.95 (Non-Refundable). Cancelled orders will not be charged.
 
SALES TAX: A 9% Sales Tax is required by the state of Georgia. Sales Tax rates are subject to change at any time.
 
RESTOCKING FEE: If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of 10% will be deducted from your refund. Shipping Fees are non-refundable for refused packages
 
REFUNDS AND CANCELATIONS: If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $7.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
 
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
RETURNS & REFUNDS: Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Damaged or defective food and hygiene items will be refunded. Non-food items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
 
WARRANTY INFORMATION: Some items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service. These addresses have been listed below for your convenience.
 
Casio Products Technical Support
1-800 634-1895
Repair information
1-800 706-2534
 
Authorized Service Center:
Digitron Electronics
7801 Telegraph Rd. Suite D
Montebello, CA 90640
323-887-0777
 
CLEAR INVENTIONS/ CLEAR TUNES
2320 E. 49th St.
Vernon, CA 90058
 
KOSS CORPORATION
129 N. Port Washington Ave.
Milwaukee, WI 53212-1029
1-800-USA-KOSS
 
SANGEAN AMERICAN INC.
SERVICE DEPARTMENT
9900 Jordan Circle
Santa Fe Springs, CA 90670
 
TIMEX
Hot Line Watch Service
1-800-448-4639
 
CUSTOMER SERVICE:
Email: GAcustomerservice@unionsupplydirect.com
Web: GApackageprogram.com
Mail: Union Supply Direct, Attn: Customer Service
Dept. 421, P.O. Box 619059
Dallas, TX 75261-9059
Toll- Free Phone: 855-247-0563