Rules and Regulations
 
DOC Quarterly Food Program:
 
Residents of Georgia Correctional Institutions: The items in this catalog are considered Food Quarterly Package items and have been approved by the Georgia Department of Corrections (GDC). Union Supply Direct accepts web, mail, phone and fax orders from individuals on the incarcerated individual’s approved visitor’s list.
 
ORDERING PERIOD: Orders accepted April 11 - May 11, 2023. All orders must be received by Union Supply Direct by May 11, 2023. Orders received after this date will not be processed.
 
Order Limit: A Department of Correction’s incarcerated individual may receive multiple orders up to 15 lbs. (240 ounces) or $100 of product, whichever is reached first. For incarcerated individuals located at the Detention Centers, an incarcerated individual may receive up to 7 lbs. (112 ounces) or $50 of product, whichever is reached first. These max limits do not include shipping fees. For more information regarding order limits please visit our website at GApackageprogram.com.
 
Ineligible incarcerated individuals: Eligibility to participate in the Food Package Program is determined by facility level. All incarcerated individuals placed in a Tier status are ineligible to participate. Union Supply verifies incarcerated individual eligibility before shipping packages.
 
PRODUCT: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will obtain approval by the Georgia Department of Corrections to substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, personal check or money order (must be domestic, printed in the U.S.) or cash payment through ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. Your credit card will be billed upon placement of your order.
 
Form of Payment: The card will be charged: What happens when your order is placed: Additional Info:
Credit Card* When order ships There will be a hold on your credit card for the amount of the order at the time the order is placed. The hold on your card will be removed and your card will be charged at the time the package ships.
Debit Card* When order ships There will be a hold on your debit card for the amount of the order at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.
Prepaid Card* When order is taken Funds are deducted from your card and placed on hold at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 
  
SHIPPING: All orders are subject to a $2.95. Shipping charges are non-refundable.
 
DELIVERY: All packages will be delivered by June 28, 2023. The institutions will distribute the packages accordingly, shortly after their arrival at the facility. Please check out the FAQ section on our website for your loved one’s facility delivery date. All facility delivery dates are subject to change.
 
Returns & Refunds: Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Damaged or defective food and hygiene items will be refunded. Non-food items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
CUSTOMER SERVICE:
Mail: Union Supply Direct, Attn: Customer Service
Dept. 421, P.O. Box 619059
Dallas, TX 75261-9059
 
CUSTOMER SERVICE HOURS:
Monday – Friday 8:00 am – 11:00 pm EST
Saturday 8:00 am – 2:00 pm EST
Toll- Free Phone: 855-247-0563
Toll- Free Fax: 877-857-6219
Email: GAcustomerservice@unionsupplydirect.com
Web: GApackageprogram.com
 
 
 
DOC Property Monthly Program:
  
Ordering Limits and Restrictions: The items in this catalog are considered Property Package items and have been approved by the Georgia Department of Corrections (GDC). Union Supply Direct accepts web, mail, phone and fax orders from individuals on the incarcerated individual’s approved visitor’s list. Catalog items and pricing are good for a 6 month period.
 
Georgia PROPERTY Package Regulations:
1. Eligible incarcerated individuals may receive one (1) property package per year month.
2. Some property items have purchase limits by quantity and time frame limits, please see chart below.
4. Incarcerated individuals’ ability to receive an order will be verified before orders are shipped.
5. GDC allows individuals on incarcerated individual’s approved visitor’s list to place orders.
6. Certain items may be deemed gender specific and can only be purchased for the designated gender.
7. Incarcerated individuals housed in Georgia Detentions Centers are not allowed to participate in the Property Package Program.
 
Ineligible incarcerated individuals: Eligibility to participate in the Property Package Program is determined by facility level. Union Supply verifies incarcerated individual eligibility before shipping packages.
 
ORDERING PERIOD: Ordering begins November 1, 2022- April 30, 2023. Delivery of packages will be scheduled with each facility on a weekly basis. Please check the FAQ’s page at www.GApackageprogram.com for more information regarding delivery.
 
PRODUCT: All Property Package items must have the item number, quantity, description, and price. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will obtain approval by the Georgia Department of Corrections to substitute with an item of equal or greater value or we will substitute with an alternate item if indicated on your order form. If you do not want us to substitute please check the box on the order form that states do not substitute and we will happily issue a refund for the item(s). We regret any of these changes and make every effort to ship the proper product that you request.
 
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, personal check or money order (must be domestic, printed in the U.S.) or cash payment through ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. “The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.” There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. Your credit card will be billed upon placement of your order.
 
ACE CASH EXPRESS:
CASH PAYMENT OPTION WITH ACE CASH EXPRESS
*Note: ACE charges a $3.00 transaction fee per payment. Cash payment option may not be available at all ACE locations.
 
ORDER BY PHONE:
Call Union Supply Toll Free: (855)247-0563
After Placing the Order, Tell the Representative You Will Make a Cash Payment.
- They Will Give You a Confirmation Number & Location of Your Closest Ace Cash Express Store.
Go to ACE Cash Express to make the payment. You will need to provide them with the following:
- Confirmation/Sales Order#, Exact Dollar Amount of Order, Incarcerated individual’s Last Name & ID Number.
ORDER ONLINE:
Place your order at GApackageprogram.com
- Upon checkout select payment method: “Cash Payment at Ace Cash Express”.
- Click the store locator link to find your closest Ace Cash Express store.
- Print the order summary page; you will need this when making the payment.
Go to ACE Cash Express to make the payment. You will need to provide them with the following:
- Confirmation/Sales Order#, Exact Dollar Amount of Order, Incarcerated individual’s Last Name & ID Number.
Be sure to keep the receipt provided by ACE Cash Express, for record of your payment. Allow 2 business days for payment to be applied to the order. Full payment must be received by April 30, 2023 or it will be cancelled. All refunds will be processed by Union Supply Direct and sent to the customer on file for the order. All inquiries regarding your cash payment should be addressed to Union Supply Direct. Customer Service Agents can be reached Toll Free (855)247-0563 M-F 7am – 10pm and Sat. 9am – 3pm (CST).
 
SALES TAX: Sales Tax is required by the state of Georgia. State taxes vary by location of each individual facility. Please see the tax information on the order form for the specific tax rate for your facility.
 

Sales Tax

Facility

8%

  Appling Integrated Treatment Facility

7%

  Arrendale State Prison (Lee Arrendale)

8%

  Augusta State Medical Prison

7%

  Autry State Prison (Jimmy Autry)

7%

  Baldwin State Prison

7%

  Burruss Corr. Training Cntr. (Al Burruss)

7%

  Calhoun State Prison

7%

  Central State Prison

6%

  Clyde Phillips State Prison

7%

  Coastal State Prison

7%

  Coffee Correctional Facility

8%

  Dodge State Prison

8%

  Dooly State Prison

8%

  Emmanuel Facility

7%

  Georgia Diagnostic & Classification State Prison (G.D.C.P.)

8%

  Georgia State Prison

8%

  Hancock State Prison

7%

  Hays State Prison (Forest Hays, Jr. State Prison)

9%

  Helms Facility (Medical Holding Facility)

8%

  Jenkins Correctional Facility

8%

  Johnson State Prison

7%

  Lee State Prison

7%

  Long Unit

8%

  Macon State Prison

9%

  Metro Reentry Facility

8%

  Montgomery State Prison

6%

  Phillips State Prison (Clyde N. Phillips State Prison)

7%

  Pulaski State Prison

8%

  Rogers State Prison (Richarf Roger SP)

8%

  Rutledge State Prison (Jack T. Rutledge SP)

8%

  Smith State Prison (Donald B. Smith SP)

8%

  Telfair State Prison

7%

  Valdosta State Prison l Valdosta Annex

8%

  Walker State Prison

8%

  Ware State Prison

8%

  Washington State Prison

7%

  West Central Integrated Treatment Facility

8%

  Wheeler Correctional Facility

7%

  Whitworth Women's Facility

8%

  Wilcox State Prison
  
  
How to calculate Sales Tax: To calculate sales tax amount take the item total plus the shipping fee and multiple it by the tax rate at the incarcerated individual’s facility. Example: Georgia State Prison $65.00 (item total) + $3.95 (shipping fee) x .08 (tax rate) = $5.52 | $65.00 (item total) + $3.95 (shipping fee) + $5.52 (tax) = $74.47 (order total)
 
SHIPPING: Union Supply is required by the state of Georgia to collect sales tax on all orders and shipping fees. Shipping for all orders is $3.95. Shipping charges are non-refundable. Please reference the tax chart provided noting the facility’s tax rate. 
  
RETURNS & REFUNDS: Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Damaged or defective food and hygiene items will be refunded. Non-food items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
 
Refunds and Cancelations: Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
CUSTOMER SERVICE:
Mail: Union Supply Direct, Attn: Customer Service
Dept. 421, P.O. Box 619059
Dallas, TX 75261-5059
 
CUSTOMER SERVICE HOURS:
Monday – Friday 8:00 am – 11:00 pm
Saturday 8:00 am – 4:00 pm
Toll- Free Phone: 855-247-0563
Toll- Free Fax: 877-857-6219
Email: GAcustomerservice@unionsupplydirect.com
Web: GApackageprogram.com
 
WARRANTY INFORMATION: All items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service. These addresses have been listed below for your convenience.
 
Casio Products Technical Support
1-800 634-1895
Repair information
1-800 706-2534
Authorized Service Center:
Digitron Electronics
7801 Telegraph Rd. Suite D
Montebello, CA 90640
323-887-0777
  
 
    
 
Muscogee County Prison General Package Program:
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by Muscogee County Prison.
All allowable items are included in the shopping pages based on the approval of Muscogee County Prison.  If you have any questions about ordering, please contact our customer service department  by e-mailing us at customerservice@unionsupplydirect.com or (562)361-5719.

 

  

 

Important Package Regulations:
 
 
Weight Limit:  There is no weight limit on packages.
 
Package Limit:  There is no limit on packages.
 
Shipping Fee:  $7.95 shipping on all orders. 
 
Products:  The products on this website are items which have been approved by Georgia facilities.  The shopping pages are organized into categories (clothing, athletic shoes etc.) and sub-categories.  You can choose an item by searching the categories or you can type in the item number in the search box and you will be taken to the item of your choice.  If an item does not appear, it is either restricted or no longer available.  If you are uncertain about the eligibility of an item, please contact us.
  

Order Inquiries:  to inquire about an order, contact us at Union Supply Direct, Attention: Customer Service, Dept 421, P.O. Box 619059, Dallas, TX 75261-9059 or call (562)361-5719 or send us an e-mail at customerservice@unionsupplydirect.com

 

Returns:  Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Damaged or defective food and hygiene items will be refunded. Non-food items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.  If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of 10% will be deducted from your refund. Shipping Fees are non-refundable for refused packages.  
 
Payment Methods: Orders will be accepted when accompanied by cashier's check, money order, or credit card (MasterCard, Visa or Discover).  We accept Credit/Debit cards and prepaid cards with Visa/Mastercard logos.  There will be a hold on your credit card/debit card for the amount of the order at the time the order is placed.  The hold on your card will be removed and your card will be charged at the tme the package ships.  For prepaid card payments, funds are deducted from your card and placed on hold at the tiem the order is placed.  A positive balance must be kept in the amount until the package ships at which tiem yuor card will be charged. 
 
Form of Payment: The card will be charged: What happens when your order is placed: Additional Info:
Credit Card* When order ships There will be a hold on your credit card for the amount of the order at the time the order is placed. The hold on your card will be removed and your card will be charged at the time the package ships.
Debit Card* When order ships There will be a hold on your debit card for the amount of the order at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.
Prepaid Card* When order is taken Funds are deducted from your card and placed on hold at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 
We accept major credit / debit cards and Prepaid Cards with Visa/Mastercard logos.
 
Layaway Program: Place your order with us today via our mail, website, fax, phone, and activate your Layaway Plan.  Make weekly, monthly payments, selecting the payment interval that best meets your needs.  Our Layaway Plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan.  This is a free service at no additional cost to you.  This plan allows you the flexibility to make any payment, any amount, at anytime.  Multiple family members can pay for your order as well.
 
Layaway payments can be made in the following ways:
1.By Mail: Send all payments to: Union Supply Direct, P.O. Box 619059 Attn: Layaway Plan Dept 99, Dallas, TX 75261-9059.
(Inmate name and number must accompany each payment.)
*Now accepting: money orders, personal checks, Visa, MasterCard and Discover payments
2.By Phone:  Call our Customer Service agents toll free at 866-404-8989 M-F 6am-8pm & Sat 7am-1pm (PST).
Your order will be held until full payment is made.  If the order is not paid in full within a specific program ordering period, the order will be carried over to the next program period.  Your order will ship when it is paid in full.