Rules and Regulations
 
DOC Quarterly Food Program:

 

Residents of Georgia Correctional Institutions: The items in this catalog are considered Food Quarterly Package items and have been approved by the Georgia Department of Corrections (GDC).  Union Supply Direct accepts web, mail, phone and fax orders from individuals on the offender’s approved visitor’s list, if an offender does not have any individuals listed on his or her approved visitor’s list, then the inmate may place an order for him/herself.

Ordering Information: Ordering begins October 8th - November 14th, 2018 

Delivery Information:  All packages will deliver by December 21st, 2018 and will be coordinated with each facility.

Order Limit:  A Department of Correction’s offender may receive multiple packages up to 15 lbs. or $100 of product, whichever is reached first. For offenders located at the Detention Centers, an offender may receive up to 7 lbs. or $50 of product, whichever is reached first. These limits do not include shipping fees or taxes. For more information regarding order limits please visit our website at www.GAinmatepackage.com

Ineligible inmates: Eligibility to participate in the Food Package Program is determined by facility level. All inmates placed in a Tier status are ineligible to participate. Union Supply verifies inmate eligibility before shipping packages.

Product: We make every effort to show and describe the merchandise information as accurately as possible. Manufacturers, however, sometimes make changes to a product once our catalog has been printed. We regret any of these changes and make every effort to ship the product that you request. If an item is unavailable for any reason, we will work with the GDC to approve a substitute item of equal or greater value.

Payment Methods: Union Supply Direct accepts the following forms of payment: credit card, facility check, personal check, cashier’s check or money order. Credit Cards - We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.  Your credit card will be billed upon shipment of your order.

ACE CASH EXPRESS: Customers placing an order online or over the phone can now make cash payments with ACE Cash Express®. Please see the Quarterly Food Program Rules & Regulations section of this catalog or visit our website for more information.

Shipping: Union Supply is required by the state of Georgia to collect sales tax on shipping fees. Shipping for all orders is $2.95. Shipping charges are non-refundable. Please reference the tax chart provided noting the facility’s tax rate.  

Sales Tax: Sales Tax is required by the state of Georgia. State taxes vary by location of each individual facility. Please see the tax information on the order form for the specific tax rate for your facility.

Sales Tax

Facility

4%

 Appling Integrated Treatment Facility

3%

 Arrendale State Prison (Lee Arrendale)

4%

 Augusta State Medical Prison

3%

 Autry State Prison (Jimmy Autry)

3%

 Bacon Probation Detention Center

3%

 Baldwin State Prison

4%

 Bleckley Probation Detention Center

3%

 Burruss Corr. Training Cntr. (Al Burruss)

3%

 Calhoun State Prison

3%

 Central State Prison

3%

 Coastal State Prison

3%

 Coffee Correctional Facility

3%

 Colwell Probation Detention Center

4%

 Dodge State Prison

4%

 Dooly State Prison

4%

 Emanuel Probation Detention Center

4%

 Emanuel Women's Facility

3%

 Georgia Diagnostic & Classification State Prison (G.D.C.P.)

4%

 Georgia State Prison

3%

 Hancock State Prison

3%

 Hays State Prison (Forest Hays, Jr. State Prison)

5%

 Helms Facility (Medical Holding Facility)

4%

 Jenkins Correctional Facility

4%

 Johnson State Prison

3%

 Lee State Prison

3%

 Long Unit

4%

 Macon State Prison

3%

 McEver Probation Detention Center

3%

 Metro Reentry Facility

4%

 Montgomery State Prison

3%

 Patten Probation Detention Center

3%

 Paulding Probation Detention Center

2%

 Phillips State Prison (Clyde N. Phillips State Prison)

2%

 Pulaski State Prison

4%

 Rogers State Prison (Richarf Roger SP)

4%

 Rutledge State Prison (Jack T. Rutledge SP)

4%

 Smith State Prison (Donald B. Smith SP)

4%

 Telfair State Prison

4%

 Treutlen Probation Detention Center

3%

 Valdosta State Prison l Valdosta Annex

4%

 Walker State Prison

4%

 Ware State Prison

4%

 Washington State Prison

3%

 West Central Integrated Treatment Facility

4%

 Wheeler Correctional Facility

3%

 Whitworth Women's Facility

4%

 Wilcox State Prison

4%

 Women's Probation Detention Center

 

How to calculate Sales Tax: To calculate sales tax amount take the shipping fee and multiple it by the tax rate at the inmate’s facility. Example: Georgia State Prison $2.95 (shipping fee) x .08 (tax rate) = $.24 |  $65.00 (item total) + $2.95 (shipping fee) + $.24 (tax) = $68.19(order total)  -

RETURNS: The inmate will be given an opportunity to inventory the contents of the package in the presence of an employee from the facility.  The facility employee will verify the discrepancy and report all discrepancies to Union Supply. Discrepancies must be reported at the time of package receipt. Union Supply is not responsible for any items ordered in error. Returns and exchanges must be made within 30 days of delivery.  Any requests made after this date will not be honored.  All discrepancies will be corrected by Union Supply Group with replacement of product or reimbursement of funds. Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping, please notify your Shift Manager to arrange a return or exchange.

CUSTOMER SERVICE:
Union Supply Direct, Attn: Customer Service
Dept. 421, P.O. Box 9018, Rancho Dominguez, CA 90224-9018
Phone: (562)361-5719
Fax: (310)603-1188
Email: customerservice@unionsupplydirect.com
Web: GAinmatepackage.com


 

DOC Property Monthly Program:

 

Residents of Georgia Correctional Institutions: The items in this catalog are considered Property Package items and have been approved by the Georgia Department of Corrections (GDC).  Union Supply Direct accepts web, mail, phone and fax orders from individuals on the offender’s approved visitor’s list if an offender does not have any individuals listed on his or her approved visitor’s list, then the inmate may place an order for him/herself. Catalog items and pricing are good for a 6 month period.

Ordering Information:  Ordering begins May 1 - October 31, 2018.  Delivery of packages will be scheduled with each facility on a weekly basis. Please check the FAQ’s page at www.GAinmatepackage.com for more information regarding delivery.

Georgia PROPERTY Package Regulations:
1. Eligible offenders may receive one (1) property package per year month.
2. Some property items have purchase limits by quantity and time frame limits, please see chart below.
3. Inmates’ ability to receive an order will be verified before orders are shipped.
4. GDC allows individuals on offender’s approved visitor’s list to place orders.
5. Certain items may be deemed gender specific and can only be purchased for the designated gender.
6. Offenders housed in Georgia Detentions Centers are not allowed to participate in the Property Package Program.

 

Ineligible inmates: Eligibility to participate in the Property Package Program is determined by facility level. All inmates placed in a Tier status are ineligible to participate. Union Supply verifies inmate eligibility before shipping packages.

Product: All Property Package items must have the item number, quantity, description, and price. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will obtain approval by the Georgia Department of Corrections to substitute with an item of equal or greater value or we will substitute with an alternate item if indicated on your order form. If you do not want us to substitute please check the box on the order form that states do not substitute and we will happily issue a refund for the item(s). We regret any of these changes and make every effort to ship the proper product that you request.

Payment Methods: Union Supply Direct accepts the following forms of payment: credit card, facility check, personal check, cashier’s check or money order. Credit Cards - We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.  Your credit card will be billed upon shipment of your order.

ACE CASH EXPRESS: Customers placing an order online or over the phone can now make cash payments with ACE Cash Express®. Please see the Property Program Rules & Regulations section of this catalog or visit our website for more information.

Shipping: Union Supply is required by the state of Georgia to collect sales tax on all orders and shipping fees. Shipping for all orders is $3.95. Shipping charges are non-refundable. Please reference the tax chart provided noting the facility’s tax rate.  

Sales Tax: Sales Tax is required by the state of Georgia. State taxes vary by location of each individual facility. Please see the tax chart below for the specific tax rate for your facility.

Sales Tax

Facility

8%

 Appling Integrated Treatment Facility

7%

 Arrendale State Prison (Lee Arrendale)

8%

 Augusta State Medical Prison

7%

 Autry State Prison (Jimmy Autry)

7%

 Baldwin State Prison

7%

 Burruss Corr. Training Cntr. (Al Burruss)

7%

 Calhoun State Prison

7%

 Central State Prison

7%

 Coastal State Prison

7%

 Coffee Correctional Facility

8%

 Dodge State Prison

8%

 Dooly State Prison

8%

 Emmanuel Facility

7%

 Georgia Diagnostic & Classification State Prison (G.D.C.P.)

8%

 Georgia State Prison

8%

 Hancock State Prison

7%

 Hays State Prison (Forest Hays, Jr. State Prison)

8.9%

 Helms Facility (Medical Holding Facility)

8%

 Jenkins Correctional Facility

8%

 Johnson State Prison

7%

 Lee State Prison

7%

 Long Unit

8%

 Macon State Prison

8.9%

 Metro Reentry Facility

8%

 Montgomery State Prison

6%

 Phillips State Prison (Clyde N. Phillips State Prison)

7%

 Pulaski State Prison

8%

 Rogers State Prison (Richarf Roger SP)

8%

 Rutledge State Prison (Jack T. Rutledge SP)

8%

 Smith State Prison (Donald B. Smith SP)

8%

 Telfair State Prison

7%

 Valdosta State Prison l Valdosta Annex

7%

 Walker State Prison

7%

 Ware State Prison

8%

 Washington State Prison

7%

 West Central Integrated Treatment Facility

8%

 Wheeler Correctional Facility

7%

 Whitworth Women's Facility

8%

 Wilcox State Prison

 

How to calculate Sales Tax: To calculate sales tax amount take the item total plus the shipping fee and multiple it by the tax rate at the inmate’s facility. Example: Georgia State Prison $65.00 (item total) + $3.95 (shipping fee) x .08 (tax rate) = $5.52 | $65.00 (item total) + $3.95 (shipping fee) + $5.52 (tax) = $74.47 (order total)

Returns: The inmate will be given an opportunity to inventory the contents of the package in the presence of an employee from the facility. Please check all of your items and report any discrepancies at the time of package receipt. If any of these items are found to be defective or damaged in shipping, please notify the facility employee inventorying your package immediately. The facility employee will verify any discrepancy and report all discrepancies to Union Supply Direct. All verified discrepancies will be corrected by Union Supply Direct with replacement of product or reimbursement of funds. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.

Union Supply is not responsible for any items ordered in error. Used or abused items cannot be returned, exchanged or refunded. Returns and exchanges must be made within 30 days of delivery. Any requests made after this date will not be honored. 

  

 

Muscogee County Prison General Package Program:

As an approved vendor, we are mandated to follow the rules and regulations set forth by Muscogee County Prison.

All allowable items are included in the shopping pages based on the approval of Muscogee County Prison.  If you have any questions about ordering, please contact our customer service department  by e-mailing us at customerservice@unionsupplydirect.com or (562)361-5719.

 

 

Important Package Regulations:
 
 
Weight Limit:  There is no weight limit on packages.
  
Package Limit:  There is no limit on packages.
 
Shipping Fee:  $6.95 shipping on all orders.
 
 
Products:  The products on this website are items which have been approved by Georgia facilities.  The shopping pages are organized into categories (clothing, athletic shoes etc.) and sub-categories.  You can choose an item by searching the categories or you can type in the item number in the search box and you will be taken to the item of your choice.  If an item does not appear, it is either restricted or no longer available.  If you are uncertain about the eligibility of an item, please contact us.

 

Order Inquiries:  to inquire about an order, contact us at Union Supply Direct, Attention: Customer  Service, Dept 421, P.O. Box 9018 Rancho Dominguez, CA 90224-9018 or call (562)361-5719 or send us an e-mail at customerservice@unionsupplydirect.com

 

Returns:  Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any are found to be defective or damaged in shipping, please notify your Property Room officer to arrange a return or exchange. These goods will be repaired or replaced at no cost to you. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. Merchandise ordered in error, for any reason, can be exchanged for $5.95. All exchanges or returns must be done within 30 days of purchase. For security purposes, we cannot accept any product that has left the facility. All items must be returned in original boxes and packing material directly from the facility to:
 
Union Supply Direct, Attn: Inmate Returns, 3321 Toy Rd. Groveport, OH 43125.
 
Payment Methods: Orders will be accepted when accompanied by cashier's check, money order, or credit card (MasterCard, Visa or Discover).  We accept Credit/Debit cards and prepaid cards with Visa/Mastercard logos.  There will be a hold on your credit card/debit card for the amount of the order at the time the order is placed.  The hold on your card will be removed and your card will be charged at the tme the package ships.  For prepaid card payments, funds are deducted from your card and placed on hold at the tiem the order is placed.  A positive balance must be kept in the amount until the package ships at which tiem yuor card will be charged. 
 
Form of Payment: The card will be charged: What happens when your order is placed: Additional Info:
Credit Card* When order ships There will be a hold on your credit card for the amount of the order at the time the order is placed. The hold on your card will be removed and your card will be charged at the time the package ships.
Debit Card* When order ships There will be a hold on your debit card for the amount of the order at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.
Prepaid Card* When order is taken Funds are deducted from your card and placed on hold at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 
We accept major credit / debit cards and Prepaid Cards with Visa/Mastercard logos.
 
Layaway Program: Place your order with us today via our mail, website, fax, phone, and activate your Layaway Plan.  Make weekly, monthly payments, selecting the payment interval that best meets your needs.  Our Layaway Plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan.  This is a free service at no additional cost to you.  This plan allows you the flexibility to make any payment, any amount, at anytime.  Multiple family members can pay for your order as well.
 
Layaway payments can be made in the following ways:
1.By Mail: Send all payments to: Union Supply Direct, P.O. Box 9018 Attn: Layaway Plan Dept 99, Rancho Dominguez, CA 90220.
(Inmate name and number must accompany each payment.)
*Now accepting: money orders, personal checks, Visa, MasterCard and Discover payments
2.By Phone:  Call our Customer Service agents toll free at 866-404-8989 M-F 6am-8pm & Sat 7am-1pm (PST).
Your order will be held until full payment is made.  If the order is not paid in full within a specific program ordering period, the order will be carried over to the next program period.  Your order will ship when it is paid in full.