FAQ
 
Q:  How do I place an order?
A:  You can place your order directly from this website
  • To begin, you must enter the Georgia Inmate Identification Number
  • Select the facility where the inmate resides
  • To ensure that your package gets to your inmate, be sure to pick the correct facility in which the inmate is located and gender.
  • Make product selections and then go to checkout
  • We also accept orders via phone, fax and mail
 
Q:  How do I know that items are acceptable at the facility?
A:  We have taken the guess work out of shopping for you. The only items presented on the shopping pages are already approved by the GA facilities so you can shop with the assurance that everything we make available has been pre-approved.
 
 
Q:  What if items in my order are out of stock?
A:  In the unlikely event that something is out of stock, your credit card will not be charged for that item or if you paid by check, you will receive a refund for any items we were unable to include.
 
 
Q:  What if something in the order is broken or defective?
A:  In the unlikely event that something is out of stock, your credit card will not be charged for that item or if you paid by check, you will receive a refund for any items we were unable to include.
 
 
Q:  Why are some of my favorite brands not available ?
A:  We carry a broad selection of products that meet the stringent guidelines of the GA facilities. Many of your favorite brands may not be considered appropriate for use inside a correctional facility or may not meet the strict packaging requirements. Please let us know however if you have an item that you would like us to carry and we will do our best to accommodate your request.
 
Q:  What is the last day that I can place an order for a Property Package?
A:  Please see information below:
 
 
Facility Last Day To Order Your May Package
Arrendale State Prison (Lee Arrendale) Sunday, May 27, 2018
Autry State Prison (Jimmy Autry) Sunday, May 27, 2018
Baldwin State Prison Sunday, May 27, 2018
Burruss Corr. Training Cntr. (Al Burruss) Sunday, May 27, 2018
Calhoun State Prison Sunday, May 27, 2018
Central State Prison Sunday, May 27, 2018
Emanuel Women's Facility Sunday, May 27, 2018
Augusta State Medical Prison Monday, May 28, 2018
Coastal State Prison Monday, May 28, 2018
Dodge State Prison Monday, May 28, 2018
Walker State Prison Monday, May 28, 2018
Washington State Prison Monday, May 28, 2018
Whitworth Women's Facility Monday, May 28, 2018
Wilcox State Prison Monday, May 28, 2018
Georgia Diagnostic & Classification State Prison (G.D.C.P.) Tuesday, May 29, 2018
Georgia State Prison Tuesday, May 29, 2018
Hancock State Prison Tuesday, May 29, 2018
Hays State Prison (Forest Hays, Jr. State Prison) Tuesday, May 29, 2018
Hays State Prison  Tuesday, May 29, 2018
Macon State Prison Tuesday, May 29, 2018
Montgomery State Prison Tuesday, May 29, 2018
Pulaski State Prison Tuesday, May 29, 2018
Rogers State Prison (Richarf Roger SP) Tuesday, May 29, 2018
West Central Integrated Treatment Facility Tuesday, May 29, 2018
Helms Facility (Medical Holding Facility) Wednesday, May 30, 2018
Johnson State Prison Wednesday, May 30, 2018
Long Unit Wednesday, May 30, 2018
Phillips State Prison (Clyde N. Phillips State Prison) Wednesday, May 30, 2018
Rutledge State Prison (Jack T. Rutledge SP) Wednesday, May 30, 2018
Smith State Prison (Donald B. Smith SP) Wednesday, May 30, 2018
Telfair State Prison Wednesday, May 30, 2018
Valdosta State Prison l Valdosta Annex Wednesday, May 30, 2018
Appling Integrated Treatment Facility Thursday, May 24, 2018
Dooly State Prison Thursday, May 24, 2018
Lee State Prison Thursday, May 24, 2018
Ware State Prison Thursday, May 24, 2018
Bainbridge Sub Abuse Center Thursday, May 24, 2018
Coffee Correctional Facility Thursday, May 24, 2018
Jenkins Correctional Facility Thursday, May 24, 2018
Wheeler Correctional Facility Thursday, May 24, 2018
  
Facility Last Day To Order Your June Package
Arrendale State Prison (Lee Arrendale) Sunday, June 24, 2018
Autry State Prison (Jimmy Autry) Sunday, June 24, 2018
Baldwin State Prison Sunday, June 24, 2018
Burruss Corr. Training Cntr. (Al Burruss) Sunday, June 24, 2018
Calhoun State Prison Sunday, June 24, 2018
Central State Prison Sunday, June 24, 2018
Emanuel Women's Facility Sunday, June 24, 2018
Augusta State Medical Prison Monday, June 25, 2018
Coastal State Prison Monday, June 25, 2018
Dodge State Prison Monday, June 25, 2018
Walker State Prison Monday, June 25, 2018
Washington State Prison Monday, June 25, 2018
Whitworth Women's Facility Monday, June 25, 2018
Wilcox State Prison Monday, June 25, 2018
Georgia Diagnostic & Classification State Prison (G.D.C.P.) Tuesday, June 26, 2018
Georgia State Prison Tuesday, June 26, 2018
Hancock State Prison Tuesday, June 26, 2018
Hays State Prison (Forest Hays, Jr. State Prison) Tuesday, June 26, 2018
Hays State Prison  Tuesday, June 26, 2018
Macon State Prison Tuesday, June 26, 2018
Montgomery State Prison Tuesday, June 26, 2018
Pulaski State Prison Tuesday, June 26, 2018
Rogers State Prison (Richarf Roger SP) Tuesday, June 26, 2018
West Central Integrated Treatment Facility Tuesday, June 26, 2018
Helms Facility (Medical Holding Facility) Wednesday, June 27, 2018
Johnson State Prison Wednesday, June 27, 2018
Long Unit Wednesday, June 27, 2018
Phillips State Prison (Clyde N. Phillips State Prison) Wednesday, June 27, 2018
Rutledge State Prison (Jack T. Rutledge SP) Wednesday, June 27, 2018
Smith State Prison (Donald B. Smith SP) Wednesday, June 27, 2018
Telfair State Prison Wednesday, June 27, 2018
Valdosta State Prison l Valdosta Annex Wednesday, June 27, 2018
Appling Integrated Treatment Facility Thursday, June 28, 2018
Dooly State Prison Thursday, June 28, 2018
Lee State Prison Thursday, June 28, 2018
Ware State Prison Thursday, June 28, 2018
Bainbridge Sub Abuse Center Thursday, June 28, 2018
Coffee Correctional Facility Thursday, June 28, 2018
Jenkins Correctional Facility Thursday, June 28, 2018
Wheeler Correctional Facility Thursday, June 28, 2018
 
Facility Last Day To Order Your July Package
Arrendale State Prison (Lee Arrendale) Sunday, July 30, 2018
Autry State Prison (Jimmy Autry) Sunday, July 30, 2018
Baldwin State Prison Sunday, July 30, 2018
Burruss Corr. Training Cntr. (Al Burruss) Sunday, July 30, 2018
Calhoun State Prison Sunday, July 30, 2018
Central State Prison Sunday, July 30, 2018
Emanuel Women's Facility Sunday, July 30, 2018
Augusta State Medical Prison Sunday, July 30, 2018
Coastal State Prison Sunday, July 30, 2018
Dodge State Prison Sunday, July 30, 2018
Walker State Prison Sunday, July 30, 2018
Washington State Prison Sunday, July 30, 2018
Whitworth Women's Facility Sunday, July 30, 2018
Wilcox State Prison Sunday, July 30, 2018
Georgia Diagnostic & Classification State Prison (G.D.C.P.) Tuesday, July 24, 2018
Georgia State Prison Tuesday, July 24, 2018
Hancock State Prison Tuesday, July 24, 2018
Hays State Prison (Forest Hays, Jr. State Prison) Tuesday, July 24, 2018
Hays State Prison  Tuesday, July 24, 2018
Macon State Prison Tuesday, July 24, 2018
Montgomery State Prison Tuesday, July 24, 2018
Pulaski State Prison Tuesday, July 24, 2018
Rogers State Prison (Richarf Roger SP) Tuesday, July 24, 2018
West Central Integrated Treatment Facility Tuesday, July 24, 2018
Helms Facility (Medical Holding Facility) Wednesday, July 25, 2018
Johnson State Prison Wednesday, July 25, 2018
Long Unit Wednesday, July 25, 2018
Phillips State Prison (Clyde N. Phillips State Prison) Wednesday, July 25, 2018
Rutledge State Prison (Jack T. Rutledge SP) Wednesday, July 25, 2018
Smith State Prison (Donald B. Smith SP) Wednesday, July 25, 2018
Telfair State Prison Wednesday, July 25, 2018
Valdosta State Prison l Valdosta Annex Wednesday, July 25, 2018
Appling Integrated Treatment Facility Thursday, July 26, 2018
Dooly State Prison Thursday, July 26, 2018
Lee State Prison Thursday, July 26, 2018
Ware State Prison Thursday, July 26, 2018
Bainbridge Sub Abuse Center Thursday, July 26, 2018
Coffee Correctional Facility Thursday, July 26, 2018
Jenkins Correctional Facility Thursday, July 26, 2018
Wheeler Correctional Facility Thursday, July 26, 2018
 
Facility Last Day To Order Your August Package
Arrendale State Prison (Lee Arrendale) Sunday, August 26, 2018
Autry State Prison (Jimmy Autry) Sunday, August 26, 2018
Baldwin State Prison Sunday, August 26, 2018
Burruss Corr. Training Cntr. (Al Burruss) Sunday, August 26, 2018
Calhoun State Prison Sunday, August 26, 2018
Central State Prison Sunday, August 26, 2018
Emanuel Women's Facility Sunday, August 26, 2018
Augusta State Medical Prison Monday, August 27, 2018
Coastal State Prison Monday, May 28, 2018
Dodge State Prison Monday, August 27, 2018
Walker State Prison Monday, August 27, 2018
Washington State Prison Monday, August 27, 2018
Whitworth Women's Facility Monday, August 27, 2018
Wilcox State Prison Monday, August 27, 2018
Georgia Diagnostic & Classification State Prison (G.D.C.P.) Tuesday, August 28, 2018
Georgia State Prison Tuesday, August 28, 2018
Hancock State Prison Tuesday, August 28, 2018
Hays State Prison (Forest Hays, Jr. State Prison) Tuesday, August 28, 2018
Hays State Prison  Tuesday, August 28, 2018
Macon State Prison Tuesday, August 28, 2018
Montgomery State Prison Tuesday, August 28, 2018
Pulaski State Prison Tuesday, August 28, 2018
Rogers State Prison (Richarf Roger SP) Tuesday, August 28, 2018
West Central Integrated Treatment Facility Tuesday, August 28, 2018
Helms Facility (Medical Holding Facility) Wednesday, August 29, 2018
Johnson State Prison Wednesday, August 29, 2018
Long Unit Wednesday, August 29, 2018
Phillips State Prison (Clyde N. Phillips State Prison) Wednesday, August 29, 2018
Rutledge State Prison (Jack T. Rutledge SP) Wednesday, August 29, 2018
Smith State Prison (Donald B. Smith SP) Wednesday, August 29, 2018
Telfair State Prison Wednesday, August 29, 2018
Valdosta State Prison l Valdosta Annex Wednesday, August 29, 2018
Appling Integrated Treatment Facility Thursday, August 30, 2018
Dooly State Prison Thursday, August 30, 2018
Lee State Prison Thursday, August 30, 2018
Ware State Prison Thursday, August 30, 2018
Bainbridge Sub Abuse Center Thursday, August 30, 2018
Coffee Correctional Facility Thursday, August 30, 2018
Jenkins Correctional Facility Thursday, August 30, 2018
Wheeler Correctional Facility Thursday, August 30, 2018
 
 
 
Q:  What happens if the package is refused at the correctional facility?
A:  Should the package(s) be refused because of our error, we will correct the problem and reship the package to the inmate at no charge to you. Should the package be refused for some other reason, we will provide a full refund to the person purchasing the order. Shipping is not refundable.
 
 
Q:  Will I receive confirmation that the package was shipped?
A:  If you have provided an e-mail address, you will be notified when we have received your order and when the order is shipped.
 
  
Q:  How can I tell if my package has delivered to the facility?
A:  You can find this information by two ways:  you can e-mail us at
customerservice@unionsupplydirect.com and we will reply to you via e-mail within 24 hours or you can call (562)361-5719 and speak to a customer service representative who will provide you with up to date information on your package.
 
Q:  Is there a toll-free number available to call?
A:  Yes, you can contact customer service toll-free at (855)247-0563.
 
 
LIVE CHAT Q&A
 
 
Q: What is Live Chat?
A:
Live Chat is a feature provided to our customers to ask any quick questions concerning the status of your order(s), availability of items, weight limitations, and any other questions.
 
 
Q: How do I use Live Chat?
A:
Simply click on our (light blue) “NEW LIVE CHAT” tab on the top of our home page. Enter a nickname you wish to be displayed to our web chat representative, followed by your email address (Please use a valid email address to receive a copy of your “Chat Summary” at the end of your chat session) and the topic for the chat. Click on the message logo and a representative will be available shortly after.
 
 
Q: Can I place an order via chat?
A:
Unfortunately due to security reasons, we are not able to take orders via chat. In order to place an order you will have to place it via web or over the phone with a representative.
 
 
Q: Can I cancel an order via chat?
A:
In order to cancel your order you will have to call our Customer Service Department and cancel your order with a representative over the phone.
 
 
Q. Can I use Live Chat on my phone?
A. Yes, our Live Chat feature is also available on all mobile devices. You can chat with us by using your cell phone, tablet, laptop, and desktop computers.
 
 
Q. What time is Live Chat available?
A. Our live chat hours of operation are the same as our Customer Service Department hours, Monday-Friday 5am-8pm (PST) and Saturday 7am-1pm (PST).